Better Patient Experience.
Less Administrative Work.
Improved Clinical Outcomes.

90% Patient Adoption with

80% Compliance and

less than 5% Monthly drop off.

Integrates with: and more...

The Full-Spectrum of Virtual Health Care

What You Get

Better Patient Access – Care beyond the office.
Charting Update – patient records from anywhere.
More Time For Care – Focus on what truly matters.

How We Make It Happen

Cutting-edge digital healthcare tools.
Seamless support for smooth integration.
360° approach to modern medicine.

MRG Health – Leading the future of virtual healthcare

Online Scheduling

- No more long hold times or phone tag with providers
- Simplifies care coordination between patients and staff
- Patients can schedule appointments anytime, from any device
- Supports requests for labs, prescription refills, and more
- Streamlines communication for both clinics and hospitals

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Copay Assistance

- Reduce financial burden for patients with high out-of-pocket costs
- Easy, secure copay collection via PCI-compliant payment processing
- Hardship program available for underserved patients in need
- Boosts patient satisfaction by offering flexible payment options
- Improves revenue cycle by reducing unpaid balances

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Digital Check-in

- Pre-check-in patients remotely to avoid long wait times
- Minimize front desk workload by automating routine tasks
- Reduce exposure risk in crowded waiting rooms
- Collect copays digitally through secure, contactless methods
- Streamline operations and improve patient flow daily

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Reminders

- Personalized reminders via text or email for each patient
- Supports compliance with medication, appointments, and care plans
- Helps reduce hospital readmissions by keeping patients on track
- Improves clinical outcomes through consistent follow-ups
- Promotes overall wellness by guiding daily healthy habits

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Insurance Verification

- Fast, accurate insurance verification to prevent billing issues
- Reduces front desk workload and administrative delays
- Ensures patients understand their coverage and benefits
- Improves reimbursement rates for services rendered
- Supports patient satisfaction by eliminating surprises at billing

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Patient Intake

- Streamlines pre-visit process to reduce wait times and delays
- Minimizes no-shows by engaging patients early
- Improves overall patient experience from the start
- Eliminates paperwork overload for both patients and staff
- Provides guided intake support to make the process smooth and simple

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Symptom Surveys

- Automates symptom screening for chronic conditions and post-op care
- Reduces burden on clinical staff during shortages
- Customizable surveys based on illness, procedure, or medication
- Promotes early intervention and better patient monitoring
- Improves adherence to care plans through proactive check-ins

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Patient Care Portal

- Multilingual digital portal available in 17 languages
- Dedicated patient success coordinators for ongoing support
- Health navigators assist with care coordination and wellness
- Improves patient compliance through easy access to care
- Enhances engagement with a personalized care experience

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Personalized Care Plans

- Customized care plans based on each patient’s unique needs
- Incorporates social factors and determinants of health
- Flexible programs aligned with patient availability & literacy
- Tailored by commitment level to drive better compliance
- Utilizes disease-specific protocols and care pathways

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Care Team Survey

- Collects feedback on patient experience and satisfaction
- Custom surveys tailored to your care programs and team
- Helps improve virtual care and wellness service quality
- Ensures ongoing visibility into patient interactions
- Supports better outcomes through continuous improvement

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Imaging & Lab Results

- Streamlines access to imaging and lab results for patients
- Reduces burden on staff by handling result coordination
- Promotes compliance with care plans and follow-ups
- Supports preventive care with timely information sharing
- Improves patient satisfaction through faster result delivery

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Care Plan Tasks

- Helps patients stay on track with daily, weekly, or monthly tasks
- Supports chronic care management with guided assistance
- Reduces confusion around provider instructions and care steps
- Encourages compliance through consistent task reminders
- Improves long-term outcomes by promoting active participation

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Educational Content

- Disease-specific content tailored to each patient’s condition
- Engaging wellness education on nutrition, fitness, and lifestyle
- Empowers patients with tools to manage their health
- Improves understanding of chronic conditions and care plans
- Accessible and easy to follow for all literacy levels

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Loyalty & Rewards Program

- Encourages healthy habits through engaging challenges
- Gamified rewards system with badges and point tracking
- Digital gift cards as incentives for participation
- Boosts patient motivation and long-term compliance
- Fun and interactive way to improve wellness

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Remote Therapeutic Monitoring

- Supports medication fulfillment for chronic conditions
- Tracks patient compliance to prescribed therapies
- Reduces medication errors through continuous oversight
- Improves health outcomes with consistent monitoring
- Relieves patients of stress from managing complex regimens

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Remote Patient Monitoring

- Tracks vital signs like blood pressure, heart rate, and more
- Enables early detection of warning signs and health issues
- Helps prevent chronic attacks and emergency visits
- Supports proactive care and clinical decision-making
- Improves patient safety through real-time monitoring

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Telehealth & Video Conferencing

- Connect with care providers via video, voice, or text
- Supports all devices – smartphones, tablets, or flip phones
- Enhances access for patients with mobility or location barriers
- Offers flexible virtual visits without the need to travel
- Simplifies communication with your care team

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Secure Messaging

- HIPAA-compliant platform for all patient communications
- End-to-end encryption protects sensitive health data
- Secure messaging between patients and care teams
- Supports file sharing for labs, documents, and prescriptions
- Ensures confidentiality in all telehealth interactions

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Follow-Up Alerts

- Personalized alerts for follow-up visits, tests, and care steps
- Reduces missed appointments and improves care continuity
- Supports better health outcomes with proactive engagement
- Helps patients stay on track with treatment plans
- Improves communication between patients and providers

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2-Way Text Messaging

- Secure 2-way messaging via text or mobile app
- Quickly connect with care teams for support and updates
- Convenient communication for patients anytime, anywhere
- Enhances patient engagement with easy access to help
- Supports care continuity through real-time messaging

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Online Scheduling

Care coordination and scheduling can be complex and tedious. No more dealing with patients calling the doctor's office or hospital and not getting through to someone or waiting on hold for long periods just to coordinate an appointment or request something simple like a lab result or prescription request. Let us assist with any care coordination needs or scheduling needs.
Copay Assistance

To some patients copays can be a financial burden, and therefore, hard to collect. We make it simple and easy for you to collect patients’ co-pays, we will set up a PCI compliant payment processing solution. In certain instances, if your patients cannot afford their copays, we have a hardship program to assist them with out of pocket costs for these underserved patients.
Digital Check-in

Getting patients to stay compliant with the doctors orders and their continuum of care can be tedious and costly. We can make sure patients receive personalized reminders via text or email for things like appointments, medication, activities of daily living, and other health & wellness programs to help improve clinical outcomes, preventing unnecessary hospital admissions by keeping patients on track, safe, and healthy
Reminders

Getting patients to stay compliant with the doctors orders and their continuum of care can be tedious and costly. We can make sure patients receive personalized reminders via text or email for things like appointments, medication, activities of daily living, and other health & wellness programs to help improve clinical outcomes, preventing unnecessary hospital admissions by keeping patients on track, safe, and healthy.
Insurance Verification

Checking patients insurance is time intensive, tedious, and a critical component of getting reimbursed for services rendered. We can assist with validating and confirming your patients insurance coverages and even assist in helping them navigate through their insurance coverages so that they can maximize their benefits and the coverage they deserve
Patient Intake

Pre intaking patients improves inefficiencies significantly, creates less no shows, and improves the patients overall experience. All the paperwork and questions that come with seeing the doctor can be overwhelming and burdensome. We can assist walking you through every step of the way to make it simple and easy
Symptom Surveys

With staff shortages it can be almost impossible to screen patients for symptoms that could be leading to a chronic attack or to remind them on specific important instructions. For certain chronic illnesses, procedures, or medications we can set up automatic symptom questionnaires or reminders to make sure your patients have the care and support they need.
Patient Care Portal

Patient Care Portal - To drive patient compliance we designed a patient centered digital front door that’s in 8 languages. Get your patients set up with a personalized care portal with a dedicated patient success coordinator and health navigator to assist them with any of their health & wellness or care coordination needs
Personalized Care Plans

Taking social factors and determinants of health into consideration is crucial to drive compliance. We know every patient might not have the same challenges, therefore, we personalize programs around the patients’ availability, literacy levels, social needs, and commitment levels. We built our protocols and care pathways based on the ability that your patients are able to realistically utilize their care plans.
Care Team Survey

We always want to make sure your patients are taken care of and happy with their virtual health & wellness programs and care team. We can create customized satisfaction surveys to have visibility on the experiences your patients are having so we can always make sure you are happy with the service they receive
Imaging & Lab Results

Getting your patients results for imaging facilities or lab services can be inconvenient, burdensome, and costly. We coordinate care with other facilities to obtain records, and therefore, freeing up your staff’s time. Your patients are also happier because they feel more empowered when knowing their own health information clearly
Care Plan Tasks

Chronic diseases are hard to manage for both patients and yourself. To help keep them accountable and reduce unknown fear, we created weekly care tasks based on their individual disease. Together with the providers, we engage your patients on a daily, weekly, or monthly basis to ensure your patients know exactly what they need to do to improve their health
Educational Content

We understand most patients have poor health literacy. Therefore, we include disease specific fun educational content and provide custom nutrition, exercise, and wellbeing plans to empower your patients with the tools and information that they need to help you feel better and maintain your health
Loyalty & Rewards Program

It’s hard to change bad habits. We’ve created fun activities, badge levels, point systems, and loyalty rewards programs with digital gift cards to help keep your patient engaged and moving in the right direction
Remote Therapeutic Monitoring

Medication compliance is critical when it comes to chronic issues. Multitherapy errors can be dangerous to your patients. Our services will assist your patients with conducting medication reconciliation, refill prescriptions, tracking compliance, and monitoring side effects
Remote Patient Monitoring

You don’t know how well patients are taking care of themselves when they are not in your clinic. Therefore, tracking their vitals is a great way to understand the health status of your patients. You can get a better view on what’s actually going on inside your patients’ body. When their biometric data is outside of their target range, our care team will reach out to the patient, helping you to triage their concerns. This way, we help you to catch warning signs before your patients have an acute attack putting them in hospital or even death
Telehealth & Video Conferencing

Your patients do not need to have a smartphone, tablet, or a computer to use our service. Just a regular flip phone will do. We are able to support your patients through text, voice call, or a video visit. We also coordinate care with their own caregivers, making it simple and easy improve for you to connect with your patients
Secure Messaging

All of our communications, messaging, and telehealth visits are conducted with the most secure HI-TRUST and HIPAA capabilities. We take pride in protecting your patients’ personal and health information
Follow-Up Alerts

Survey found patients can only remember 50% of the care plan you are given to them. All the different visits can be difficult and overwhelming for your patients to keep track. We here to help with personalized reminders and alerts to help keep your patients on track while improve their health & wellness
2-Way Text Messaging

We provide your patients with a dedicated health navigator. One of the benefits is conducting communications with an improved and secured 2-way messaging via text. We can also do this in the SmartCare 360 mobile app to share updates, tips, and make it easy to communicate with our care team without wait time

“We invest up to $100,000 for every 500 patients with no operational or financial risk to the clinic”

Discover The Future Of MedTech Now in Your Practice Without Footing The Bill For Set Up and Operation…

Your Turnkey Virtual Care Toolbox…

The Smarter Strategic Business Partner For Your Medical Practice...

At MRG, we help medical practices grow by:

Making healthcare more accessible for patients
Creating new ways for your practice to earn revenue
Improving patient care while saving time and money</li
Using the latest technology to boost efficiency

How We Help You Implement New Solutions

We handle every step of the process, including:

Discovery Call Understanding your goals and needs
Assessment Reviewing your current setup and resources
Risk Analysis Identifying potential challenges
Implementation & Rollout Setting up new solutions smoothly
Onboarding & Training Helping your team adapt easily

Why Work With Us?

Our experts customize plans to fit your needs
We align technology with your practice’s resources
We ensure the right timing and support for a smooth transition

Our Alliances and Accolades

Better Marketing & Communications:

Loyalty Rewards Gamification

Getting some to change old ways or bad habits can be challenging. Driving patient adoption and adherence especially with seniors requires them to see the value in the program with incentives like badges, points systems, and digital loyalty & gift card programs with 100+ retailers that patients can redeem their points with to drive patient compliance and improved clinical outcomes.

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Patient Education

Due to low technical literacy levels and other determinants of health issues, the patients deal with education on new technologies advancements, insurance coverages, chronic care use cases, and engaging content that is personalized around the users disease states, risk factors, and preferred nutrition & daily activities of living programs.

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Patient Referral Management

50% of patients that are referred for imaging labs, or to a specialist doctor, do not attend their appointment and fall through the GAPS in care. Referral management, care coordination significantly drives patient compliance, significantly prevents chronic episodes, and prevents unnecessary hospitalizations.

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Social Services Coordination

Over 15% of people 65+ years of age live off of their social security income and over 60% are in need of social services coordination that tie to activities of daily living like food insecurities, transporation, prescription assistance, and other key factors that improve patient access to care

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Audits and Evaluations

Why It Matters:

Saves Time & Money – Prevents costly mistakes and confusion.
Clarifies Project Scope – Helps define a clear plan for success.
Identifies Key Details – Examines all aspects of the project for better structuring.

What We Offer: