6 Major Things to Consider When Hiring a Virtual Care Management Company

How do you reduce stress and frustration among healthcare providers and patients at the same time? Through virtual care management, of course!

Thinking about hiring a virtual care management company but not sure whether or not to make the investment? Keep reading to discover the top 6 things you should consider when making this decision. In recent years, virtual care management has become increasingly popular for hospitals, health organizations and private practices and for good reason. It offers a convenient, cost-effective way for patients to receive care from the comfort of their own homes while also freeing up time for providers. This makes it possible to give care to multiple patients simultaneously. It’s a win-win for everyone involved.

If you are a healthcare provider who is looking to set up a virtual care management program for your organization, you stand to benefit greatly from it. However, it can be difficult to find a reliable virtual care management company that meets your needs and standards. After all, a project like this can run into the millions. Plus it is important to partner with a virtual care management company who completely understands what you need and can follow through on what they promise.

Here are 6 major criteria to consider before hiring any virtual care management company:

  • Easy patient adoption

    Adoption of any new system, whether it be a piece of technology or a new way of doing things, can always be a challenge. But when that system is designed with the user in mind from the beginning, the path to adoption becomes much smoother. When it comes to healthcare and easy patient adoption, this is even more critical. The virtual care system should not be designed with only the patients in mind, but also for their social support systems and caregivers who play vital roles in their care. As such, the system you go with should be easy to use, accessible, and convenient for anyone. Plus it should not require any special training or tech savviness. In addition, it should be available on any platform such as Apple, Android, Google and all blue-tooth devices. Lastly, if the virtual care management company can gamify the user experience, that is a BIG plus! Gamification incentivizes patients to use the system and drive compliance with their daily care, which in the end, improves the patients’ overall health and care.

  • Initial and ongoing support for the medical staff

    Having a well-trained virtual care team in place is an important part of providing quality patient care and for relieving the workload of providers. When patients' biometric data falls outside of their health providers' parameters, an expert virtual care team can respond accordingly by reaching out to the patients and their personal caregivers to triage the situation and then coordinate the next steps in care. This level of coordination can improve access to care, reduce emergency room visits, and provide faster response times. If the company has a fully functioning and well-trained staff, it frees up your medical team so you can focus on other areas of patient care. In addition, with the right amount of ongoing virtual care support, you can expect to see a reduction in the number of phone calls you receive on a daily basis.

  • Full integration of technology with electronic health records (EHR)

    One of the major benefits of virtual care management technology is that it can be integrated with existing electronic health record (EHR) systems. This means that there is no need to duplicate work by logging into a separate platform to view patient data. Instead, everything can be accessed from one central location. This can save considerable time and effort for busy healthcare teams while improving patient outcomes by providing more timely and convenient access to care.

  • Time-tracking software for audits

    As anyone who has ever worked in the medical field knows, effective time management is essential. This is especially true for virtual care providers, who often have to juggle a large number of patients at once. An effective virtual care management system should therefore include a feature that tracks the amount of time you spend on each patient. This is not only useful for later audits, but it also helps you to monitor your own performance and ensure that you are giving each patient the attention they deserve. By tracking your time, you can quickly identify any areas where you need to improve, and make sure that you are providing the best possible care for your patients.

  • Availability of all value-based virtual care services

    An effective virtual care management system should have all value-based virtual care services by CMS standards, including CCM, RPM, PCM, and TCM. Some companies may only provide one or two types of services, which can cause fragmentation and a lack of patient support. When providers are unable to provide all virtual care services, they stand to lose additional profit gain because patients will be looking to other healthcare organizations to meet all of their needs.

  • Efficient revenue cycle management

    When it comes to billing and collections, accuracy is key. That's why revenue cycle management is so important. By having a dedicated team that understands the ins and outs of coding and billing, you can be sure that you are getting the maximum reimbursement for each service. And by basing your fee model on success, you can be sure that you are only paying for results. When it comes to revenue cycle management, efficiency is the name of the game. And with the right team in place, you can be sure that your bottom line will benefit.

    Virtual care management is a great way to reduce stress and frustration among healthcare providers and patients. It offers a convenient, cost-effective way for patients to receive care from the comfort of their own homes while also freeing up time. If you are a healthcare provider who is looking to set up a virtual care management program for your organization, you stand to benefit significantly.

    Hiring a reliable virtual care management company is an important decision for any healthcare provider looking to transition into offering virtual services. Be sure to do your research before signing on with any one provider and consider factors such as ease of adoption, integration with EHRs, time tracking capability, value-based services provided by CMS standards, and revenue cycle management capabilities. In doing so, you will make the right choice for your practice’s needs. With careful consideration of these six major points, you’ll have peace of mind knowing you chose the best possible partner for your business’s success!

    Are you ready to find the right virtual care management company for your organization? At MRG Healthcare, we offer complete virtual care management services that are customized to fit the specific needs of your organization. We would love to discuss our services with you in more detail.

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